ELE Custom Orders are submitted for production immediately upon order confirmation and are built to your specifications therefore returns or exchanges are not accepted. A non-refundable 50% deposit will be taken when the order is placed; the remaining 50% will be charged when your order ships. If you choose to cancel your custom order item(s) prior to delivery, your 50% deposit will not be refunded and instead will be applied to the re-stocking fee which is 50% of the item(s) original cost.

Once delivered, order returns or exchanges due to customer preference or any other reason cannot be accepted.

All floor models are sold “as is”, are regarded as final sale and cannot be returned or exchanged.

Cancellations

For all orders that are canceled prior to items shipping, no delivery fee will be charged. As all ELE Custom order are custom items built to your specifications, a non-refundable 50% deposit will be taken when the order is placed. If you choose to cancel your order item(s) prior to delivery, your 50% deposit will not be refunded and instead applied to the re-stocking fee of the item(s) in question—The re-stocking fee is 50% of the original cost of item(s).